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Transforming the Customer Experience Webinar

July 21 @ 2:00 pm - 4:00 pm

Transforming the Customer Experience
Date: 21 July 2020 (Tuesday)
Time: 2.00pm (GMT+8 – SGT, HKT, MYT ) / 1.00pm (GMT+7 – Jakarta Time)

  • Gain insight into the complex situation of customer experience in the digital business.
  • Understand the core concepts of customer centricity and service re-design principle.
  • Learn the various techniques to visualise the customer journey map.  ​​​​
  • ​​​​​​Identify areas of improvement through gap analysis methods that focuses on customers’ perspective.

REGISTER HERE

Details

Date:
July 21
Time:
2:00 pm - 4:00 pm
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