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Transforming the Customer Experience Webinar
July 21, 2020 @ 2:00 pm - 4:00 pm
Transforming the Customer Experience
Date: 21 July 2020 (Tuesday)
Time: 2.00pm (GMT+8 – SGT, HKT, MYT ) / 1.00pm (GMT+7 – Jakarta Time)
- Gain insight into the complex situation of customer experience in the digital business.
- Understand the core concepts of customer centricity and service re-design principle.
- Learn the various techniques to visualise the customer journey map.
- Identify areas of improvement through gap analysis methods that focuses on customers’ perspective.