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The Future of Digital Banking & Customer Experience 2022
June 28, 2022 @ 8:00 am - June 29, 2022 @ 5:30 pm
Date: 28th – 29th June 2022
Time: 8.00am-5.30 pm
Venue: Intercontinental Hotel, Kuala Lumpur Malaysia
Event Website: https://www.fbdce.com/
The unique situation of 2020 has definitely left its mark and accelerated the importance of digitalization and user-centricity more than ever. It has completely shifted the customer behaviours and expectations toward the financial brands, forcing banks to re-think obsolete ways of operating and doing that expeditiously. Amid the pandemic, many financial sectors implemented user-centricity as their go-to method to attract new clients and maintain loyal customers via user-friendly platforms and smoother customer service. Public health restrictions caused by the COVID-19 have made many customers looking to minimize social contacts amid the pandemic frustrated by the requirements of traditional banks to complete so many services in person, leading them to embrace alternative services like e-wallets, digital investment platforms, and budgeting services, as well as other firms looking to include digital payment choices into their platforms.